Is the Glass Half Full or Half Empty?
‘I don’t know, maybe I’m not cut out for this job’. I heard this recently from Jason, a fantastic, mature, and successful customer care professional. I could hear the discouragement in his voice. Dealing with customers all day long is a tough and demanding profession. Frontline staff can get worn down by the difficult people and situations they are called on to resolve. Confrontational people can take a toll on staff wanting to be helpful. Over time, the wear and tear can show on a person’s self-image.
Many of us look at our own glass as half empty. We see the flaws, the weaknesses. We focus on our feelings of less than or failure. I say "ENOUGH of THAT!" It's high time we recognize our strengths, our skills, and our successes. It's time to focus some attention on our accomplishments. Whether they are personal accomplishments such as changing behaviors that no longer serve us, or professional accomplishments such as a promotion or award, take a few "me" minutes today. I encouraged Jason to post testimonials happy customers had sent to him as a reminder of what a great asset he is to his customers. Savor your success! You deserve it! copyright © 2011 Sandler Systems, Inc. All rights reserved
